Refund policy

Return will not accepted if Customer does not like the material or color of the dress, we suggest that the customer should read the product description before ordering.

2) Exchange accepted if customer wants to exchange the dress with different dress of similar or higher value. ( shipping cost to be bared by the customer

3) Return  will not accepted if customer does not like the Color of the dress. We try our best to ensure exact colors as shown, However 5-10% variations is unavoidable due to light effect.

4) Return  will not accepted if customer is not satisfied as we commit to deliver  what we have displayed and for the prices we have charged is the best possible.

5) Return  will not accepted if the product is washed and worn.

6) One time exchange is only accepted.        

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cottonstoryindia@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cottonstoryindia@gmail.com. 

Other issues

If a product is wrongly delivered to you, We will arrange reverse pickup and send you the correct product. 6-10% Color difference depends on the screen resolution and lights, please don’t expect an exchange or return for the same.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.

Please inspect your order upon reception and contact us immediately if the item is defective within 7 days . damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cottonstoryindia@gmail.com.